Your privacy concerns are valid. We document data types collected and the safeguards in place for your protection. Transparency is our priority at every step.

Information We Collect

We only gather what helps us deliver and improve our services. This includes:

• Contact information such as your name, email address, and professional affiliation, provided when forms are submitted.
• Usage data captured from site interaction logs, IP addresses, device types, and browser version for analytics.
• Technical diagnostic data related to failed logins, form errors, or system events that enable us to monitor and correct problems.
• Any additional details you choose to communicate in support or information requests to us.

How Information Is Used

Data is only used to deliver services, respond to requests, improve operations, and communicate relevant updates.

• Delivering requested content, analytics, or support responses without unnecessary outreach.
• Improving technical stability, measuring satisfaction, and reviewing service gaps with anonymized data.
• Sending occasional updates specific to process improvements or major news if you opt in.
• Maintaining account security and verifying permissions for restricted content or features on our website.

Legal Basis for Processing

Our data use is based on business necessity, legal obligations, or your explicit consent, depending on context.

We process your data to fulfill service requests, meet regulatory requirements, and maintain secure business operations. Consent is always required for optional communications.

Information Sharing

We do not sell your data. Sharing is rare and always justified by business need.

• Data may be provided to vetted providers (IT, analytics, support) only as necessary to fulfil operational tasks—under strict confidentiality agreements.
• If required by South African law or legal process, information may be disclosed to authorities.
• If company ownership shifts, limited data—including communication records—may transfer as assets, all under privacy safeguards.

Data Security

We use technical and organizational measures—encryption at rest, access controls, monitoring, and regular audits—to keep your personal information safe. No system is perfectly secure, so risks are monitored and flagged early, with ongoing reviews in place.

Your Rights

Your rights matter. We honor your access, correction, deletion, and complaint rights under South African law.

• Request access to, or a copy of, the personal data we hold about you.
• Request correction if your data is inaccurate or incomplete in our system.
• Ask for deletion of your information where legally permitted and operationally possible.
• Lodge a complaint with a regulatory authority if you believe your data is mishandled.

Cookies

Our website uses analytics cookies for technical performance and service trends. Cookie use is explained in our Cookie Policy.

Cookie Policy Cookie Policy

Contact

Reach out with concerns, requests, or questions regarding your data. We will provide a clear, timely response.

Policy Changes and Updates

If privacy policy changes are required, a summary will appear here. We update for legal compliance and transparency, not arbitrary reasons.